PawTech: Veterinary I.T. Support Services

This is who we are

Our staff have worked in animal healthcare and are intimately familiar with the specific needs of your practice management software.

Our experience as both veterinary and IT support professionals gives us unique insight into how you can leverage technology to provide the best quality of medicine possible.

We become not only your one stop shop for all IT related services, but your strategic partner helping you bring your hospital to its highest potential.

This is what we do

We streamline your practice, working with you to ensure that we provide the services that are the exact fit for your hospital’s needs.

24/7/365 system monitoring & human helpdesk

At all times we keep an eye on your tech. From server shutdowns to hard-drive headaches, from system upgrades to firmware updates, we monitor your issues and needs in order to catch as many of them as possible before you even notice. Consider it preventative care for your computers.

When problems inevitably do arise, you can reach out to our full-service helpdesk (included with every management plan). We quickly troubleshoot your clinic’s day-to-day issues, and get you back on track ASAP.

Gone are the days where you had to schedule a convenient time for both you and a technician to meet. We’re talking full remote support to all our clients—at no additional charge.
Cybersecurity

Running a business in the 21st century means relying on tech, and relying on tech means engaging in robust security measures. Yet, security best practices are always changing and require constant updating. Furthermore, some veterinary-specific programs have special requirements when it comes to security products. To maximize digital safety, domain-specific knowledge is required.

But you’re in luck—because you don’t have to worry about it! PawTech has decades of combined experience managing and securing vet-specific technology. Our multi-modal approach helps keep you protected from the worst.

Let PawTech maintain a watchful eye over your important networks and data to ensure that you, and your clients, always have peace of mind.
Software and security training

We don’t leave you hanging! We provide on-going training for any and all systems we provide, instituting workflow optimizations across all devices and programs in your practice. From new software to old, we help your team get the most out of their tools.

When it comes to cybersecurity, like anything in medicine, it’s a team effort. Where the bits-n-bytes stop, your staff begins. Making sure everyone is up to date on cybersecurity best-practices is a priority of ours. We pride ourselves on making sure you have simple, easy-to-follow instructions on how you and your team can be the first line of defense against cyber-threats.
Business continuity planning

What would you do if the power went out for your practice? Or if your building was struck by lightning—and all of your equipment was no longer functional?

How long can your practice survive without your medical records? A day? A week?

What if you could take advantage of options that would get you up and running in well under an hour?

No machine is perfect, and when your worst fears come to pass—when your server simply will not turn on after a storm; when the broadband service is down for the whole block—our business continuity plans ensure that the interruption to your day is minimal.

With our on-site disaster recovery options, we can have your system up and running again in a matter of just a few minutes.
Seamless inter-clinic communication & data-sharing

Whether you have one location or ten, regardless of if you’re always in the clinic or always on the road, our comprehensive integration solutions allow you and your staff to to share information, access records, and communicate effortlessly.
Cloud hosting (server, email, & data protection)

We can connect you to the cloud, customizing to your needs. Want to take advantage of public servers? We know the best options. Prefer to have a private server? We can get you set up.

It’s not just about your data floating out there–we have a suite of robust, cloud-based solutions waiting for you.

Save time, money, and headaches with professional, customizable, and secure email addresses for you and your staff.

Make sure you never face that ultimate business nightmare: data loss. With our server-based systems your data is always protected, backed up, and secure, ensuring you have what you need, when you need it, always.
Payment systems & compliance

No matter how you prefer to handle your business, we help you keep your payments streamlined. Cash, credit, checks, or apps—we’ve got you covered.

Not only that, we keep it simple and stress-free for you. Let our team handle PCI-DSS and other acronymic compliance tasks for you. Questionnaires can sometimes contain hundreds of arcane, time-consuming queries. Our staff is highly experienced in making sure you pass the test, both on paper and in practice.
vCIO (Virtual Chief Information Officer) Services

Let us be your strategic partner. One who not only knows the industry, but understands you, your needs, and the needs of your practice. We can help you achieve the veterinary practice of your dreams.

This brings together all of our managed services, security, and regular consultations to explore new avenues of growth and efficiency for your business.

Our simple pricing is per veterinarian on staff

Phone & fax systems

Gone are the days of hiring someone to come run phone wiring all throughout your facility, leaving you with a line and not much else. Today, we use state-of-the-art VoIP phone technology. VoIP stands for “Voice over IP” and it’s basically phone-via-internet. It’s easier to install, configure, maintain, and–best of all–it’s more affordable (up to 50% more affordable!). you not only save on the costs of installation, calls themselves are significantly less expensive.

With VoIP you can effortlessly customize your telephone system. Voicemail, messages, hold music–it’s all at your fingertips. You can even seamlessly transfer calls between practice locations, whether they’re next door, or in the next county.

We set you up with a full suite of phone features. All the traditional stuff you’re used to, plus call hold, call transfer, call hunt conference calling, find/follow me, and auto-attendant phone menus. We can even have your recordings voiced by professional voice actors.

Virtual faxing (also called IP faxing) is another feature of VoIP phone systems. Even in the age of email and instant communication, there are some instances when faxes are necessary. Without the need for paper or toner, you can send and receive faxes using the email account you already have with a hosted VoIP system.

Switching to VoIP means having your cake and eating it too–everything you like about traditional phones, plus all the benefits of modern features.
Workflow Assessments

Imagine a task you do every day, 25 times a day, 5 minutes every time.

Imagine if you only had to do it once. Or if it only took ten seconds each time. How much more productive would you and your staff be?

Let us examine your workflow and suggest the best way to update it.
Clinic Design Consultation

Building a new clinic? Adding on an extension? Doing a renovation? Let us help you make sure that your wonderful new practice’s technological infrastructure is set up to meet your needs now and in the future.

Speak with one of our engineers who can create a customized structured cabling plan to meet and exceed your needs not just for today or tomorrow, but for many years to come.
Vendor Interface & Service Brokering

Instead of dragging your technician away from income-generating activities to have them sit on the phone with a vendor support line for hours, simply open a ticket with your assigned system administrator and let us take care of the issue while you take care of your patients!

Are you getting a good deal on your business class internet? Phone plan? Waiting room TV?

We work with hundreds of providers, and are experienced in helping you find not only the best quality of service available, but the best deal for you.
Service Contracts & Upgrades

We offer hardware service contracts to either supplement or replace a manufacturer's warranty. For example, just because you cannot get an extended warranty for your digital x-ray capture station, does not mean that you must go out and spend tens of thousands of dollars to get an entirely new setup to maintain peace of mind. We aim to find a solution before such drastic measures are required.
IT equipment procurement

If you thought we only dealt with cyberspace, think again! We have a passion for good hardware and helping you find the best physical solutions to your electronic needs. Laptops, desktops, routers, cameras, cables, etc. Whatever you need, we’ll help you find it.
Hardware recycling / donations

When updating your clinic to the latest and greatest, we offer an option to give your old hardware a second life by refurbishing and donating to a non-profit animal care group in your community. If we cannot find a good home for your donations then we work with proper green reclamators to ensure that no computer ends up in a landfill and polluting our planet.

This is how we do it

Man·aged Serv·ices /ˈmænəʤd ˈsɜrvəsəz/ (n): the outsourcing of vital IT services that require constant maintenance and updating.

Just like you administer preventative wellness care to your patients—avoiding and catching small problems before they become big ones—we do this for every facet of your computer systems with ‘round the clock, 365 day monitoring and maintenance.

We don’t stop there. We work closely with industry leaders in the field of veterinary technology, keeping on the cutting edge and connecting you with the best solutions out there.

This is who we help

We help clinics at all stages of life

Whether you’re just starting-up or a mature hospital, PawTech has the solutions to help you start growing, or grow even bigger.

General Practices

As general practitioners you have enough to worry about with keeping your practice well versed in almost all facets of veterinary medicine. As such, you need a team of professionals who are experienced with everything in your practice, from analyzers, to digital imaging solutions, to endoscopic processors, and all of the many integration solutions that you use every day to keep you and your patients thriving.
Corporate Practice / Management Groups

We leverage group purchasing power for every aspect of our business, so of course we look for the same type of benefits in our support structure. Reach out to us to see if we can provide your group with special rates. Management groups, we encourage you to reach out and see how we can keep all of your practices safe and secure.
Mobile Practices

When you’re on the move, things can get a little unpredictable, but at least your data is one thing you won’t have to worry about. We can ensure that wherever you are your practice’s data is safe and secure in the cloud. Not only that, if a device is ever lost or stolen, we can track it as well as ensure that all data is locked down, away from prying eyes.
Practice Groups / Multi-Location Hospitals

Whether you have 2 locations or 10, our comprehensive integration solutions can allow every member of your staff to communicate and share information effortlessly, with full access to your patients’ entire history, no matter where you see them.
Start-Up Clinics

Whether you’ve just opened your doors, or you plan to open them later in the year, we can get you running smoothly from day one.

Some of our trusted veterinary partners

Let's Talk

Our team is here to help.

When you get in touch with us we start a dialogue, taking time to understand the specific needs of your practice, personalizing the service we provide you, and ensuring that you can forget the tech and focus on delivering the best medical care for your patients.

Call (201) 564-4500

Email

General Practices

Corporate Practice / Management Groups

Mobile Practices

Practice Groups / Multi-Location Hospitals

Start-Up Clinics